The Challenge
Jennifer Wells is the business manager at Beard St. Clair Gaffney Law Firm. The law practice, with about 40 timekeepers — all Mac users — used PCLaw. Jennifer lamented that several attorneys wouldn’t enter time in what she considered an antiquated software. The lawyers used spreadsheets and entered time at the end of the month. Jennifer had to code those numbers manually.
PCLaw was not connected to their bank and because of that, all invoices were sent through the mail. It was, in a word, SLOW. “PCLaw never did any updates.” Errors in the software had her on the phone weekly with PCLaw customer support. She was on the lookout for modern, automated accounting software for the law firm.
Jenn wanted software without all the bells and whistles that they weren’t going to use. She needed legal billing, document management, timekeeping, calendaring, and communication.
She knew she didn’t want practice management software.